Last updated: January 5, 2026

This Returns & Refunds Policy applies to purchases made from sohopoppers.co.uk.

1. Your Right to Cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, unless an exemption applies.

To exercise your right to cancel, you must notify us within 14 days of delivery.

2. Hygiene & Safety Exemptions

Due to the nature of the products we sell, sealed items that have been opened after delivery are not eligible for return, except where the item is faulty or incorrect.

This exemption applies in accordance with UK consumer law.

3. Conditions for Returns

Returned items must:

• Be unused

• Be in their original, unopened packaging

• Be returned in the same condition in which they were received

We reserve the right to refuse returns that do not meet these conditions.

4. How to Return an Item

To request a return, please:

1. Contact us within 14 days of receiving your order

2. Provide your order number and reason for return

3. Return the item following the instructions we provide

Unless the item is faulty or incorrect, return postage costs are the customer’s responsibility.

5. Refunds

• Refunds will be processed within 14 days of receiving the returned item

• Refunds will be issued to the original payment method

• Original delivery charges are non-refundable unless required by law

6. Faulty or Incorrect Items

If you receive an item that is faulty or incorrect, please contact us as soon as possible.

We will arrange a replacement or refund in line with your statutory rights.

7. Contact

For returns or refund enquiries, please contact:

Email: contact@sohopoppers.co.uk